DIATHEVA - Biomanufacturing of innovative diagnostics and reagents

 

How can I place an order?

You can place your order on-line by chart registering or sending an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Please note the on-line chart registering not involve a direct payment but only ordering demand.

Top

How Can I pay ?

You can pay by wire transfer or  credit card via Paypal only. For Paypal payment it is not necessary a paypal account  but only an e-mail address to associate your credit card. In this case you will be guided by an e-mail to perform the payment on-line with your credit card in  the secure area of Paypal

Top

How can I request Certificate of Analysis?

Certificate of analisys are not provided with the products but they can be requested by e-mail ( This email address is being protected from spambots. You need JavaScript enabled to view it. )  indicating the product code and lot of your interest

Top

Where I can found technical information of the products?

Each product has a technical sheet. All technical sheets can be downloaded in pdf in the from the product’s page

Top

Is the information on the datasheet up-to-date and correct?

The datasheets contain the most up-to-date information we have available to us about this product. For some products conditions can vary lot-to-lot and specific values are indicated in the label on data-sheet that you will receive with the product

Top

Can I receive a free sample of a product?

We do not offer free or trial sized samples for testing purposes. Our policy is that if an antibody does not work as specified on the datasheet, we will offer a replacement or refund. If you are interested in using one of our products(antibodies and recombinant proteins )  in untested applications, species or instruments DIATHEVA will provide you a 50% discount asking you to share with  us a complete  report of the experiment’s results  . 

Top

Can I get a discount?

We do not offer discounts for one vial of product. We can arrange discounts on orders for bulk quantities of the same products or mixed products . If you would like to place a bulk order, please This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.

Top

Do you have a distributor in my country?

We are experts in shipping directly to any country in the world by overnight courier delivery from our IT office, but do have distributors in some countries . Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more details 

Top

What are the advantages of buying online?

  • Speed: Our systems enable us to process online purchases faster.
  • Immediate confirmation email/fax: If any of the details are incorrect you can immediately inform us, thus reducing any unnecessary delays.
  • Direct contact If there are any problems with your order we can contact you directly to keep you informed, so that you can plan your experiments. 
Top

What information do you require for my order?

To process your order we require the following:

  • Product code(s) of the item(s) you require (e.g. ab1)
  • Shipping address and billing address
  • Purchase Order Number (if available)
  • Your telephone number (so that we can phone you if we have a query)
  • Your email address and/or fax number (so that our system can automatically confirm the details of the products you have ordered and inform you of the planned delivery date)
Top

What is a Purchase Order Number ('PON')?

Most organizations give a purchase order reference number (PON) to each order that is sent to a supplier. In turn, the supplier will include this PON on their invoice thus enabling the organization's administration to easily confirm that the supplier's invoice is valid. Therefore, please obtain a PON from your administration and include this information with your order.

If your organization does not use formal PONs and you wish to buy online, please enter your initials and today's date into the PON field on the online order form.

Top

How much does the product cost?

Prices vary across our product range and can be viewed for the most of products on the product’s page. For specific request of bulk quantities please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Top

What are your shipping, handling & packaging charges?

All costs concerning the  shipping/ handling and packaging operations  of your order.These costs are fixed and can vary during the year , they will be  applied as follow:

  • National orders inferior to 250 €
  • Europe orders inferior to 500 €
  • Extra-Europe Orders inferior to 1000 €
  • For on-line orders handling-shipping costs will be automatically calculated on your chart
Top

When do you ship?

All in-stock orders received Monday through Wednesday  are usually shipped the same day. For customers in North America, the deadline for same day dispatch is 8:00 am EST of Tuesday .

Orders received after these deadlines are shipped the next business week.

Top

Can I have a pro-forma invoice?

We are happy to provide pro-forma invoices - please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. specifying the information that you require. Please note that standard price and shipping, handling & packaging information can be obtained from the product’s page.

Top

How will I know if my order has been received by DIATHEVA?

We confirm receipt of all orders by email or by fax. We notify you again when your order is dispatched and provide package tracking details (if requested) so that you can monitor the progress

Top

How do I contact the Scientific Support team for technical support and help?

You can contact the Scientific Support teams as follows:

 +39 (0) 721830605 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Top

How do I contact the Customer Service / Sales team?

You can contact the Customer Service teams in the UK and US as follows:
+39 (0) 721830605 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Top

Are there any publications using your products?

All publications that we are aware of using a particular product will be listed on the "Library " section of your order. If your purchasing department is placing your order for you then please ask them to quote your name and email address, to ensure that the order confirmation and all communication relating to your order is sent directly to you.

Top
Company certified
ISO9001
Certified N.
IT05/0576
info@diatheva.com
Phone (+39) 0721 830605
Fax (+39) 0721 837154
 
website netcompany
P.IVA.01403060427

By navigating this website you provide your agreement to the use of cookies, which we use to improve your navigation experience and for statistical analysis. Read our Cookie Policy to learn more

Your Shopping Cart

 x 
Cart empty